RETURN & WARRANTY INFORMAITON

HAWAIIANHARDBALL Return Policy

At HAWAIIANHARDBALL, we want you to be confident in your purchase. If something isn't right, we're here to help.

Returns

  • Returns are accepted within 30 days of the original purchase date.

  • Merchandise must be new, unused, and in original condition with all original tags still attached, packaging, manuals, accessories, and original packaging.

  • A valid receipt or proof of purchase is required.

  • Refunds will be issued to the original form of payment.

Items showing signs of use, wear, alteration, or damage are not eligible for return.

Final Sale / Non-Returnable Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Limited Release products

  • Restricted products

  • Clearance or Closeout merchandise

  • Merchandise discounted 40% or more

  • Special Order items

  • Custom or personalized products

  • Gift cards

  • Grip tape, bat grips, athletic tape, and other opened consumable products

  • Opened baseballs, softballs, training balls, and practice balls

  • Electronics that have been opened (including radar devices, sensors, and similar equipment)

  • Stringing, relacing, glove break-in, embroidery, patch application, customization, and other service charges

Baseball & Softball Bats

  • Bats may only be returned if they are unused and in their original packaging.

  • Used bats cannot be returned.

  • Once a bat has made contact with a ball or shows signs of use, it is no longer eligible for return.

  • Bats with manufacturing defects are covered by the manufacturer's warranty. Our team is happy to assist you with the warranty process.

 

RAWLINGS/EASTON BAT WARRANTY FORM

DEMARINI NON-WOOD BAT WARRANTY FORM

LOUISVILLE SLUGGER BAT WARRANTY FORMS

Gloves

Gloves may only be returned if they have not been used or broken in.

Gloves that have been:

  • Used for catch

  • Steamed

  • Conditioned

  • Oiled

  • Shaped

  • Broken in

are not eligible for return.

Footwear

Shoes and cleats may be returned only if:

  • They are unworn.

  • They are returned in their original shoe box with all packaging.

  • The original shoe box has not been used as the shipping box.

Footwear showing signs of wear is not eligible for return.

Electronics

Electronic products (including Pocket Radar units, sensors, training electronics, and similar products) may be returned only if they are unopened and in factory-sealed condition.

Opened electronics are covered only by the manufacturer's warranty, when applicable.

Exchanges

Unused merchandise may be exchanged within 30 days of purchase, subject to product availability.

Defective Merchandise

If you believe your item has a manufacturing defect, please contact us promptly.

We will inspect the item and, depending on the product, will:

  • Assist with the manufacturer's warranty process,

  • Exchange the product when appropriate, or

  • Provide another solution at our discretion.

Damage caused by normal wear, misuse, abuse, accidents, improper care, or unauthorized modifications is not considered a manufacturing defect.

Online Orders

Online purchases may be returned in-store or by mail.

  • Customers are responsible for return shipping costs unless the incorrect item was shipped or the product arrived damaged.

  • Original shipping charges are non-refundable.

Holiday Returns

Items purchased between November 15 and December 24 may be returned through January 15, provided they otherwise meet the conditions of this Return Policy.

Refunds

Approved refunds will be issued to the original method of payment.

Please allow several business days for your financial institution to process your refund after it has been issued.

Our Commitment

Our goal is to make sure every player leaves with the right equipment. If you have questions before making a purchase, our staff is always happy to help you select the product that's right for your game.